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Brand sentiment analysis

What does the world think of Costa Coffee?

5.8/10

Mixed, leaning positive

Coverage splits sharply: consumer-tracking data from YouGov still shows Costa outperforming the average UK coffee chain on impression, quality and overall brand health, yet business and trade media are markedly more downbeat, with Coca-Cola openly 'rethinking' the chain and sale talk pointing to a valuation roughly half what was paid. Independent commentary from Coffee Intelligence and Creative Bloq flags lagging performance, softer footfall and a brand accused of losing cultural relevance, while enthusiast discussion on Reddit is bluntly critical of the coffee and the visual identity. Net pic

Above-average brand health and everyday familiarity

YouGov BrandIndex data cited in independent coverage puts Costa's impression score at 22.4 versus a 13.9 sector average and quality at 18.7 versus 14.0, with overall brand health 3.6 points ahead of the industry and customers described as broadly happy. Trade commentary agrees the asset remains cove

Detected concerns (locked)

Value for money backlash
Devaluation and sale speculation
Brand seen as stale and uninnovative
Based on 8 independent public sources, brand-owned content excluded. As of Aug 4, 2026, from a free news-and-web snapshot. How this score is calculated

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Costa Coffee sentiment score
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  <img src="https://pollyx.org/api/badge/costa-coffee" alt="Costa Coffee brand sentiment score by PollyX" height="28">
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