Brand sentiment analysis
What does the world think of Costa Coffee?
The sentiment score is available in the full report.
Mixed, leaning negative
Score in full report
Costa Coffee faces significant operational and reputational challenges following Coca-Cola's ownership. Recent independent coverage highlights persistent customer complaints about slow service, poor quality, and inconsistent standards across locations, while financial performance has been volatile with Coca-Cola attempting multiple exit strategies since 2018.
Return to profitability and operational progress
Costa Coffee returned to operating profit in 2025 with revenue approaching £1.3 billion after two years of losses, with the company opening more stores and accelerating refurbishments. Coca-Cola scrapped its 2026 sale plans in January 2026, indicating renewed commitment to the brand.
Detected concerns (locked)
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<a href="https://pollyx.org/en/sentiment/costa-coffee" target="_blank" rel="noopener"> <img src="https://pollyx.org/api/badge/costa-coffee" alt="Costa Coffee brand sentiment score by PollyX" height="28"> </a>