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Brand sentiment analysis

What does the world think of Deliveroo?

5.5/10

Mixed, thin recent evidence

The current public trail for Deliveroo is unusually quiet on independent news, and the strongest signals come from review aggregators and analyst-style write-ups rather than fresh reporting. Consumer feedback skews critical where it is visible, with Comparably logging a small sample split toward constructive rather than positive comments and a sizeable Trustpilot review base for the Irish operation, while marketing and academic sources treat Deliveroo as a benchmark, well-established delivery brand. Net balance sits in mixed territory, with genuine brand stature offset by service-level grumble

Established brand stature and responsibility positioning

Independent marketing analysis credits Deliveroo with a strong brand image built on transparency, eco-friendly packaging and food insecurity initiatives, arguing these efforts lift perception among environmentally conscious consumers. Academic research on food delivery services also treats Deliveroo

Detected concerns (locked)

Customer service and order complaints
In-app review transparency gaps
Trust and brand conduct risks
Based on 8 independent public sources, brand-owned content excluded. As of Aug 4, 2026, from a free news-and-web snapshot. How this score is calculated

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Deliveroo sentiment score
<a href="https://pollyx.org/en/sentiment/deliveroo" target="_blank" rel="noopener">
  <img src="https://pollyx.org/api/badge/deliveroo" alt="Deliveroo brand sentiment score by PollyX" height="28">
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