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Brand sentiment analysis

What does the world think of Just Eat?

2.9/10

Mostly negative

Independent coverage of Just Eat is dominated by trust and reliability problems, led by the UK competition regulator's investigation into whether its ratings system inflated restaurant and grocer star ratings, reported by the BBC and picked up widely in consumer media and on Reddit. That regulatory scrutiny sits alongside a broadcast watchdog segment on its reviews, a very low aggregate customer score across tens of thousands of Trustpilot entries, and separate reporting on incorrect allergen information and zero-rated hygiene listings. The only counterweight in the data is scale: outlets stil

Still a household-name delivery giant

Even in critical stories, independent outlets frame Just Eat as a leading food delivery platform with enormous everyday usage, reflected in review volumes running into the tens of thousands. Its public stance of working with the regulator to make ratings clearer was reported without pushback, which

Detected concerns (locked)

Regulator probe into inflated ratings
Late, cold and missing orders
Allergen and hygiene concerns
Based on 8 independent public sources, brand-owned content excluded. As of Aug 4, 2026, from a free news-and-web snapshot. How this score is calculated

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Just Eat sentiment score
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  <img src="https://pollyx.org/api/badge/just-eat" alt="Just Eat brand sentiment score by PollyX" height="28">
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