Brand sentiment analysis
What does the world think of Lufthansa?
The sentiment score is available in the full report.
Negative
Score in full report
Lufthansa faces a severe customer satisfaction crisis, with independent review platforms showing deeply negative sentiment that dominates the coverage picture. While the airline pursues strategic expansion, network growth, and fleet modernisation, these operational positives are sharply overshadowed by widespread complaints about service failures, baggage handling, communication breakdowns, and customer care.
Network Expansion and Fleet Modernisation
Lufthansa is aggressively expanding its global route network, including new US destinations (Columbus, Phoenix) and South American capacity, while retiring older aircraft and deploying modern A350s and 787s.
Detected concerns (locked)
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<a href="https://pollyx.org/en/sentiment/lufthansa" target="_blank" rel="noopener"> <img src="https://pollyx.org/api/badge/lufthansa" alt="Lufthansa brand sentiment score by PollyX" height="28"> </a>