Brand sentiment analysis
What does the world think of Zoom?
The sentiment score is available in the full report.
Positive
Score in full report
Zoom maintains strong trust and usability ratings among enterprise users, ranking as the #1 most trusted brand in enterprise software by Morning Consult, with TrustRadius giving it 8.6/10 across 5,954 reviews. However, sentiment is tempered by persistent complaints about customer service quality, rebranding challenges that diluted its pandemic-era dominance, and recent security vulnerabilities, alongside social conversation revealing frustration with feature bloat and privacy concerns.
Enterprise Trust and User-Friendly Design
Zoom ranked #1 most trusted brand in enterprise software by Morning Consult, with 55% of TrustRadius reviewers specifically praising ease of use and intuitive interface. Users consistently highlight reliable video/audio quality and seamless adoption across remote and hybrid workforces.
Detected concerns (locked)
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<a href="https://pollyx.org/en/sentiment/zoom" target="_blank" rel="noopener"> <img src="https://pollyx.org/api/badge/zoom" alt="Zoom brand sentiment score by PollyX" height="28"> </a>