Brand sentiment analysis

What does the world think of B&Q?

Mixed

Score in full report

B&Q faces a divided reputation: customer reviews on Trustpilot (3.1/5 stars, 13,113 reviews) highlight strong product selection and helpful staff, but persistent complaints about customer service response times and order fulfilment create friction. Recent public discourse centres on employment practice concerns, including low-wage worker underpayment and executive pay disparity, which have generated significant social media engagement and reputational tension.

Product Range and In-Store Experience

Trustpilot reviewers frequently praise B&Q's impressive product selection and note that store employees are 'genuinely helpful and polite' when providing guidance, with many customers finding the online ordering process 'usually smooth'.

Detected concerns (locked)

Customer Service and Fulfillment Issues

Employment Practice Concerns

Based on 65 independent public sources, brand-owned content excluded. As of Sep 17, 2026, from a free snapshot reading news and web search results, Bluesky, Mastodon, Hacker News and App Store reviews. A full report also reads X, YouTube videos and their comments, Reddit discussions, TikTok, Instagram, Amazon ratings, Google Reviews, and podcast episode titles and show notes, with no cap on the number of sources. How this score is calculated

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