Simple, Transparent Pricing

Yes, in full. A complete, unedited AI Visibility check on a real brand is public at /sample-ai-visibility, and a complete sentiment report at /sample-report, both exactly as a customer receives them. There is no free trial or free preview: every check and every report is a full paid run.

Your brand checked every week across 11 AI assistants, with what they read, what they get wrong, and what to publish to fix it. Most trackers ask three or four assistants a long list of questions every day and chart how often you are mentioned. Each PollyX check asks 12 buyer questions to all eleven assistants and reads the pages behind every answer, so you see why you are or are not recommended, which facts the assistants get wrong, and what to publish to change it. Every check asks every question live, at the moment it runs: eight assistants through their own official APIs, with web search switched on, and Google AI Overviews, Google AI Mode and Microsoft Copilot, which offer no API for this, straight from their live results. No answer is reused from a cache or an earlier check. Turn tracking on from any check (weekly, every two weeks or monthly); every check on a brand gathers on its Brand page.

No. Reports and AI Visibility checks are pure pay-as-you-go: €20.99 each, VAT included, only when you need one, no commitment. Monthly plans are coming for teams that want always-on monitoring - Starter at €93 a month for 5 checks, Growth at €127 for 7 and Pro at €270 for 15, with extra checks at €19.99 - but they will never be required to buy a report.

One credit buys either product: a full Brand Sentiment Report or an AI Visibility check. Same price, your choice each time. Buy one at €20.99, or save with a pack: 5 credits for €92.50 or 10 credits for €185.00. Credits never expire.

Yes. The Full Picture is a Brand Sentiment Report plus an AI Visibility check on the same brand for €39.99 - one order, €1.99 less than buying them separately. Tick "Add the AI Visibility check" when you create a report. If your account holds credits it uses 2 of them instead. The report comes first, and the check starts as soon as the report is ready. If the check fails, it is refunded and the report stays yours; if the report can't be made, it is refunded and you choose whether to start the check or have it refunded too (we refund it if you don't choose within 14 days).

Yes, as paid add-ons, and you see the added price before you pay. An extra question costs €1.99 a check, asked of all the assistants, or €0.50 asked of one you choose (up to 12 extra questions). A city costs €7.49 a check: four questions about that city (up to 5 cities). Daily tracking costs €59 a month per brand: five of your questions asked every morning of ChatGPT, Perplexity and Google's AI Overviews, with an alert the same day when something moves. On a tracked brand, extra questions and cities are billed monthly at the same per-check prices. When a plan check or a credit pays for the check, its add-ons are a card payment of their own, which starts at €1.99 (a month, on a tracked brand). If a check fails, its add-ons are refunded with it.

A complete sentiment analysis: overall score, platform-by-platform breakdown, positive and negative themes with real quotes, audience segments, purchase-intent signals, emotional tone, share of voice, competitor comparison, crisis alerts, trending topics, a mention-volume timeline, a 3-phase improvement roadmap, a full clickable source list, and a built-in chat to ask questions about your findings - plus PDF, slides, Excel, CSV and Markdown exports.

Every report searches millions of sources, then keeps only what actually talks about you: items that are irrelevant, duplicated or spam are removed, and the rest are read and cited, and every report shows its own exact count. They come from up to 365 days of global news (GDELT), YouTube videos and comments (YouTube Data API), and up to 12 live web searches covering Trustpilot, Reddit, Glassdoor, Google Reviews, forums and more, plus public posts fetched directly from X, TikTok, Instagram, Threads, Bluesky, Mastodon and Telegram channels, forums and newsletters, review, app-store, travel and employer platforms read in aggregate, developer communities for software brands, investor chatter for listed companies, and podcast transcripts of the episodes that name you. Widely covered brands read more sources; smaller or newer ones fewer.

Most reports are ready in about 15 minutes. The exact time depends on how much data is available for your brand and how many competitors you requested. You'll see a progress screen while it runs, the page opens the report automatically when it's done, and we email you the PDF, so you can close the page in the meantime.

Yes. Prices include VAT: the price shown is the total you pay. Stripe, through its Link service, acts as merchant of record for the sale: it works out the tax included in the price for your country, collects and pays it, and your receipt from Link shows it. Where the checkout lets a business enter a VAT number, the tax is applied accordingly.

Checkout is handled by Stripe: major credit and debit cards, Link, and the local payment methods Stripe offers in your country, all shown at checkout. Your receipt comes from Stripe's Link service, which acts as merchant of record.

Yes, yourself, with no notice period: choose Cancel plan on your dashboard. Plans are sold through Link, Stripe's checkout service, so you can also cancel in your Link account at link.com (sign in with the email you paid with, open Recurring, and cancel the PollyX plan), or ask us from Support in your dashboard or at contact@pollyx.org. Cancelling stops the next renewal; the month you've already paid for stays active until its end date, and any checks left in it are yours to use until then. Changed your mind? Resume plan puts the renewal back before that date. Credits never expire, plan or no plan.

No. A plan's monthly checks pay for any AI Visibility check or report, and once they are used up a new run uses your credits; with neither, you're asked to pay by card for a run you start yourself, and a scheduled run is skipped and you're told. If you want more, you buy an extra check at €19.99 yourself - nothing is charged without you choosing it.

Reports and AI Visibility checks are generated on demand, so all sales are final once yours has been delivered - when you order, you tick a box asking us to start straight away and confirming that the 14-day EU withdrawal right for that item ends once generation begins. You are never charged for a failure, and you never have to ask. If we can't find enough public data on your subject to build a report at all, you are refunded immediately and in full, back to your original payment method: the full price if you paid by card, or the price you paid for that credit if it came from a pack or the API plan. No credit stays on your account, and a credit that was granted or earned rather than bought is simply not re-issued. If one of a Starter or Growth plan's monthly checks paid for it, that check goes back to your allowance, so the report doesn't count. If a report hits a technical problem instead, you get one free re-run at no cost, and if that re-run fails too, or you simply don't retry, the charge is refunded automatically to your original payment method (or back to your plan's allowance if a plan check paid). In a Full Picture the report comes first: if it can't be made, the AI Visibility check hasn't started yet, and you choose whether to start it or have it refunded too. A card order that can't even start on our side is refunded straight away. Every refund shows up as a notification in your dashboard and by email, and reaches your bank or card within 5 to 10 business days. Credit packs and monthly plans are different, because nothing is used up when you buy them: you can withdraw within 14 days of buying and we refund the credits you haven't used, or, for a plan, the month's price less the checks or credits already used. After 14 days a pack is non-refundable, but credits never expire. Full details are in our Refund Policy.

A refund and your credit balance always agree. When a report can't be built, the money goes back and the credit it used simply stays spent - nothing is re-issued. If we ever refund a pack or a plan payment for another reason, the credits that money bought are removed from your balance at the same time, and you'll see a notification in your dashboard saying exactly what was refunded.