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Step-by-step guides for every part of PollyX, written against what the product actually does.
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- Your first report, step by stepChoose Add brand on your home page (or New report under Sentiment), say what the report is about, ask your question and generate. Most reports are ready in about 15 minutes.
- How credits workOne credit buys either product: a full sentiment report or an AI Visibility check. Credits never expire.
- Refunds: when money comes backYou are never charged for a report we cannot deliver. Not enough data means money back; a technical failure means a free re-run, then an automatic refund.
- What an AI Visibility check measuresPollyX asks eleven AI assistants the questions buyers ask, then shows whether you are recommended, how you are described and who is named instead.
- My report failedA report that fails for a technical reason can be re-run once for free. If the re-run also fails, you are refunded automatically.
- Exporting a report: PDF, slides, Excel, CSV and NotionDownload any completed report or check as a PDF, a PowerPoint deck, an Excel workbook, a CSV of sources or a Markdown file for Notion.
Browse by topic
Sentiment reportsSet up a report, choose what it covers and read what comes back.
- Filling in the new report form
- Choosing what a report covers: brand, product, person, topic or campaign
- Reporting on a single market
- Customers only, or employees too?
AI Visibility checksFind out what AI assistants tell buyers about your brand, and track it.
- What an AI Visibility check measures
- Running an AI Visibility check
- Editing the questions a check asks
- Reading your AI Visibility results
Monitoring and alertsScheduled re-runs, the daily crisis radar and where alerts are sent.
- Scheduled report monitoring
- Crisis alerts: the daily radar and score alerts
- Sending alerts to Slack, Microsoft Teams or a webhook
- Notifications and the emails we send
Sharing and exportingExports, share links, white-label PDFs and the public brand pages.
- Exporting a report: PDF, slides, Excel, CSV and Notion
- Report builder and scheduled PDFs
- Sharing a read-only link
- Emailing a report to colleagues
Credits, billing and refundsWhat a credit buys, prices and VAT, receipts and when money comes back.
- How credits work
- Prices and VAT
- Buying credits or a single report
- The Full Picture: a report and an AI check together
Account and privacyPasswords, emails, deleting reports or your account, and your data.
- Resetting or changing your password
- Not receiving our emails
- Changing your account email or name
- Deleting a report or check, and getting it back
Data and methodologyWhich sources a report reads, how quotes are checked and what the numbers mean.
- Which sources does a report read?
- How quotes are checked, and why some platforms are never quoted
- What the labels on audience data mean
- Why the YouTube video list disappears after 30 days
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