Not receiving our emails

First, check these

1. 1Spam, junk and promotions folders. Gmail sometimes files our emails under Promotions or Updates.
2. 2The right address. Your account email is shown under Settings, then Account.
3. 3A few minutes. Most emails arrive within seconds, but some mail providers delay new senders.

Add our addresses to your contacts

• hello@pollyx.org sends account emails: confirming your email, password resets and welcome tips.
• reports@pollyx.org sends report and check emails, alerts and the weekly digest.
• noreply@pollyx.org (PollyX Support) sends our replies to your support requests. You can answer by replying to the email or in My Requests.

Adding them to your contacts, or to your company's allow-list, stops them landing in spam.

Nothing is lost if an email goes missing

Every completed report and check also appears in the notification bell and in your dashboard, and the PDF can be downloaded from the report at any time. A missing email never means a missing report.

Still nothing? Send us a request and we will check what was sent to you.