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Powered by AI · PollyX
Last updated: 12 May 2025 · Effective date: 12 May 2025
These Terms constitute a legally binding agreement between you ("User", "you") and PollyX ("we", "us", "our"), the operator of the PollyX sentiment intelligence platform accessible at pollyx.org(the "Service").
If you are accessing the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" refers to that entity.
PollyX is an AI-powered sentiment intelligence platform. It allows users to generate detailed reports on the online sentiment, reputation and public perception of brands, companies, products or topics (each a "Subject"). Reports are generated using artificial intelligence and publicly available data sources including, but not limited to, news articles (via the GDELT Project), YouTube video data (via the YouTube Data API), and live web search results (via DeepSeek AI and the Tavily search API).
Reports are informational in nature and do not constitute legal, financial, investment or professional advice of any kind.
To use PollyX you must:
You must register for an account to access the Service. You agree to:
We reserve the right to suspend or terminate accounts that show evidence of compromise, abuse or violation of these Terms.
PollyX operates on a pay-as-you-go basis. There are no subscriptions, recurring charges or monthly fees. Each report is purchased individually at the price displayed on the pricing page at the time of purchase. All prices are in Euros (EUR) and include applicable VAT where required by EU law.
Payments are processed by LemonSqueezy, which acts as our merchant of record. By making a payment you also agree to LemonSqueezy's terms of service. We do not store your full card details. Payment is collected before report generation begins — you will be redirected to a secure LemonSqueezy checkout page when you request a report.
Each payment covers one report generation. The payment is processed once and does not renew. There is no minimum purchase and no commitment beyond the individual report purchased.
Prices displayed include VAT applicable to EU consumers. Business customers in EU member states who provide a valid VAT number may have VAT reverse-charged in accordance with EU Directive 2006/112/EC. Customers outside the EU are responsible for any local taxes or import duties.
As PollyX generates reports using computational resources upon request, report credits are generally non-refundable once consumed. However, we offer a refund or credit replacement in the following circumstances:
To request a refund, email contact@pollyx.org within 14 days of the transaction with your order reference and a description of the issue. We will respond within 5 business days.
You may use PollyX only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to suspend or terminate your account without notice for material violation of this section.
All software, design, trademarks, logos and content comprising the PollyX platform (excluding report outputs and third-party data) are the exclusive property of PollyX and protected by applicable intellectual property laws. No licence is granted to copy, reproduce or modify platform elements.
Reports generated by the Service are licensed to you for your own personal or internal business use. You may share, print and present reports internally. You may not resell reports or present them as your own original research product without attribution to PollyX.
Reports may contain summaries of or references to publicly available content from third parties (news articles, YouTube videos, social media posts). Such content remains the property of its respective owners. PollyX does not claim ownership over third-party source material.
PollyX reports are generated using artificial intelligence models (including DeepSeek) and automated data retrieval. While we strive for accuracy, AI-generated analysis may contain errors, omissions, outdated information or hallucinations. Reports reflect publicly available sentiment signals at the time of generation and are not a complete or guaranteed picture of public opinion.
You are solely responsible for verifying report contents before making business decisions based on them. PollyX is an information tool, not a substitute for professional advice.
We aim to provide the Service 24/7 but do not guarantee uninterrupted availability. We may perform scheduled maintenance, apply patches, or experience downtime due to factors outside our control (including third-party API availability). We will endeavour to give advance notice of planned maintenance where feasible.
Report generation depends on third-party APIs (DeepSeek, Tavily, YouTube, GDELT). Temporary unavailability of these APIs may delay or affect report quality. In such cases we will offer a credit replacement at our discretion.
To the maximum extent permitted by applicable law:
Note for EU consumers: Nothing in this section limits or excludes statutory rights you have as a consumer under EU law, including those under Directive 2019/770 on the supply of digital content and services. Mandatory consumer protection provisions of the law of your EU member state of habitual residence shall apply where they provide greater protection.
You agree to indemnify and hold harmless PollyX and its officers, directors and employees from any claims, damages, losses, liabilities and costs (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any third-party rights; or (c) any content or data you submit to the Service.
By you: You may close your account at any time from your account settings. Upon closure, your personal data will be deleted in accordance with our Privacy Policy. As PollyX is pay-as-you-go, there are no unused credits or recurring fees to settle on closure.
By us: We may suspend or terminate your account immediately, with or without notice, if you materially breach these Terms, engage in fraudulent activity, or if we are required to do so by law.
Sections 8 (Intellectual Property), 9 (AI Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), 14 (Governing Law) and 15 (Dispute Resolution) survive termination.
These Terms are governed by and construed in accordance with the laws of the European Union and, where applicable, Spanish law. For EU consumers, mandatory consumer protection provisions of your country of habitual residence apply alongside these Terms and take precedence where they provide greater protection.
We encourage you to contact us first at contact@pollyx.org to resolve any dispute informally. We will attempt to resolve your complaint within 15 business days.
If we cannot resolve your complaint informally, EU consumers may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
For business users, any disputes that cannot be settled amicably shall be subject to the exclusive jurisdiction of the competent courts.
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and may close your account.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and PollyX regarding the Service and supersede all prior agreements and understandings relating to it.
For any questions regarding these Terms: