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Powered by AI · PollyX
Last updated: 6 July 2026
Each PollyX report is generated specifically for you using live data and AI computation, and is delivered to your dashboard within minutes of purchase. Because the product is created and supplied immediately on request, all sales are final once the report has been delivered.
At checkout you expressly request immediate performance and acknowledge that you lose the right of withdrawal once report generation begins. This is permitted for digital content supplied instantly under Article 16(m) of EU Directive 2011/83/EU.
A report is an editorial analysis, and disagreement with its findings is not a delivery failure. In particular, the free public preview is a lightweight estimate built from a small sample of sources, while a full report measures hundreds; a difference between the preview and your full report is expected, and is not grounds for a refund.
You are never charged for a report that does not deliver. If a report hits a technical problem while generating, you first get one free re-run - just press Retry, at no extra cost. If the re-run fails too (or you simply don't retry), you are automatically refunded: we credit your account with nothing to request; prefer that amount back on your original card instead? Email us and we'll arrange it. If we can't find enough public data on your subject to build a report at all, you are refunded immediately and in full, back to your original payment - no credit stays on your account.
Where credit packs are offered, they are sold at a discount in exchange for commitment and are non-refundable once purchased. Individual credits are consumed as reports are generated, and, like single reports, a delivered report is final. Credits do not expire.
If you believe you were charged in error - for example a duplicate charge, or a charge for a report you never received - email contact@pollyx.org with your order reference within 14 days. We investigate every genuine billing issue and, where a charge was made in error, refund it in full to your original payment method. We respond within 5 business days.
Approved refunds are returned to your original payment method through our payment provider, Stripe, whose Link service acts as merchant of record. Refunds typically appear within 5 to 10 business days depending on your bank or card issuer.
We reserve the right to decline refund requests that show evidence of abuse, such as repeatedly requesting refunds after receiving and using reports, or fraudulent chargebacks.
Nothing in this policy limits any mandatory rights you have as a consumer under EU law or the law of your country of habitual residence. Where such rights apply and cannot be waived, they take precedence over this policy. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.