Opens Dec 1.Officially operating from December 1. We are still in development and testing. Get notified when orders open:
Last updated: 2 November 2026
Each PollyX report and AI Visibility check (with any extra questions or cities you add to it) is generated specifically for you using live data and AI computation, and is delivered to your dashboard: a report usually in about 15 minutes, and a check's first result within about an hour. Because it is created on request and starts straight away, all sales are final once it has been delivered.
When you order, you tick a box to ask us to begin straight away and to confirm that you lose your 14-day right of withdrawal for that item once generation begins, as Article 16(m) of EU Directive 2011/83/EU (as implemented in Ireland) allows for digital content.
A report is an editorial analysis, and disagreement with its findings is not a delivery failure. In particular, the free public preview is a lightweight estimate built from a small sample of sources, while a full report measures hundreds; a difference between the preview and your full report is expected, and is not grounds for a refund.
You are never charged for a report or check that does not deliver, and you never have to ask. Every refund is confirmed in your dashboard and by email.
Not enough public data. If we can't find enough public information on your subject to build a report at all, you are refunded immediately and in full, back to your original payment method: the full price if you paid by card, or, if the report used a credit from a pack or the API plan, the price you paid for that credit, returned to your payment method. No credit stays on your account. If it used one of your plan's monthly checks, that check goes back to your month's allowance instead, so the report does not count (a credit if the plan has renewed in between). A credit that was granted or earned rather than bought is not re-issued, because our refunds return money, never credits. For a Full Picture order (a report and a check together) where only the report finds too little data, half of the payment is refunded (and see Full Picture below for the other half). If several of your reports in a short period find no data, we review the later ones by hand before refunding, to prevent misuse; you will hear from us either way.
Technical failure. If a report hits a technical problem while generating, you first get one free re-run - just press Retry, at no extra cost. If the re-run fails too, or you don't re-run it within 24 hours, you are automatically refunded to your original payment method: the full price if you paid by card (for a Full Picture, the half that failed), or the price you paid for that credit if it came from a pack or the API plan. If one of your plan's monthly checks paid for it, the check goes back to your monthly allowance instead (a credit if the plan has renewed in between), and a credit that was granted or earned rather than bought comes back as that credit.
AI Visibility checks. A check that fails, or stops before it finishes, is refunded automatically straight away, in the same way: to your original payment method, or back to your plan's monthly allowance if the plan paid for it. Extra questions and cities you added to it are refunded with it, to your card. An assistant that misses some questions during a check is not a failure: Any question an assistant fails to answer in time is re-asked automatically 15 minutes, 3 hours and 9 hours later, at no extra cost, and we email you when the check is complete.
Full Picture. The report is made first, and the AI Visibility check starts as soon as the report is ready. If the check then fails, it is refunded as above, and the report stays yours. If the report can't be made, it is refunded as above; the check hasn't started, so you choose, on the report's or the check's page, whether to start it or have it refunded too, the way you paid for it (back to your card, a credit's price back to your card, or a plan check back to your monthly allowance; a free credit comes back as a credit). If you don't choose within 14 days, we refund it. A report or check that has been delivered is not refunded.
An order that can't start. If you pay by card and something on our side stops your order from starting at all, the payment goes straight back to your card; you don't need to ask.
Buying a credit pack, an extra check, a monthly plan or a monthly add-on does not use anything up at once, so unlike a single report or check you keep a 14-day right to withdraw (section 4):
After 14 days a credit pack is non-refundable, except that a credit spent on a report we could not build is refunded at the price you paid for it (section 2); credits do not expire. A monthly plan can be cancelled at any time with Cancel plan on your dashboard, in your Link account at link.com, or by asking us: cancelling stops the next renewal, and the month you have already paid for stays active until its end date. A monthly add-on can be stopped at any time on the brand's Daily tracking page, with the same effect.
Credit packs and extra checks: one click, no need to ask. Open Purchases in your Settings and press Refund unused credits next to the purchase. The refund for every credit from it you haven't used goes back to the payment method you used straight away, and those credits leave your balance at the same moment.
Monthly plans: one click as well. During a plan's first 14 days, the plan card on your dashboard shows Withdraw and refund. It refunds the first month's price less the checks or credits you have used, to the payment method you used, and ends the plan at once, so nothing renews.
Monthly add-ons: tell us. Within their first 14 days, send a request under Billing from My Requests, email contact@pollyx.org, or use the form below. We stop the add-on at once and refund you within 14 days of hearing from you, to the payment method you used.
Or, if you prefer: tell us within the 14 days, in any clear way: press Request a refund next to the purchase on Purchases (it fills in a Billing request for you), send a request under Billing from My Requests, email contact@pollyx.org, or use the form below. It is enough to send it before the 14 days end. We refund you within 14 days of hearing from you, to the payment method you used, and any refunded credits leave your balance at the same moment.
An assistant or a source disappears for good. If an AI assistant or a data source that what you bought relies on is withdrawn permanently and we cannot replace it, so that a report or check is no longer what we described when you paid, you can ask for a pro-rata refund of your unused credits and of the unused part of a plan's paid month, even after the 14 days.
We close your account or the service. If we close your account for any reason other than a breach of our Terms or fraud, or stop providing PollyX, we refund the credits you have not used and the unused part of a plan's paid month, pro rata, to your original payment method.
Price changes. If the price of a monthly plan changes, we email you at least 30 days before the new price applies to your next renewal, and you can cancel free of charge before then. A month you have already paid for is never repriced, and credits you hold keep buying a report or a check whatever the price later.
If you believe you were charged in error - for example a duplicate charge, or a charge for a report you never received - email contact@pollyx.org with your order reference within 14 days. We investigate every genuine billing issue and, where a charge was made in error, refund it in full to your original payment method. We reply within 48 hours.
Approved refunds are returned to your original payment method through our payment provider, Stripe, whose Link service acts as merchant of record. Refunds typically appear within 5 to 10 business days depending on your bank or card issuer. Every refund is confirmed by a notification in your dashboard and by email, and any credits a refund covers are removed from your balance at the same time, so your balance and your money always agree.
Because every purchase is sold through Link, Link's own refund policy applies as well: within 60 days of a purchase you can also ask Link support for a refund if you did not receive what you paid for, if it was significantly not as described, or if the payment was not authorised or was taken twice. Where Link's policy gives you more than this one, Link's policy applies.
We reserve the right to decline refund requests that show evidence of abuse, such as repeatedly requesting refunds after receiving and using reports, or fraudulent chargebacks. If your bank reverses a payment to us (a chargeback), the credits that payment bought and you have not used are removed from your account; if the dispute is decided in our favour, they are given back.
Nothing in this policy limits any mandatory rights you have as a consumer under EU law or the law of your country of habitual residence. Where such rights apply and cannot be waived, they take precedence over this policy. If we cannot resolve a complaint between us, EU consumers can ask the European Consumer Centre in their country for help (in Ireland, ECC Ireland).