Deleting your account

Before you start

Deleting your account is immediate and permanent. There is no grace period and no way to recover it. It erases your reports and checks, brands, monitoring schedules, API keys and notifications, and any unused credits. Download any reports you want to keep first, and if you bought a credit pack or a plan in the last 14 days, ask us to refund the unused part before you delete: deleting gives that refund up. While a refund is still on its way to you, or a failed report can still be re-run free, the account can't be deleted yet: try again once that has finished.

If you have a monthly plan, it is cancelled at the same moment and never charged again. If our payment provider cannot confirm the cancellation, nothing is deleted and you are told, so you are never left paying for an account that no longer exists.

Delete it

1. 1Go to Settings and scroll to Danger zone.
2. 2Choose Delete my account.
3. 3Type your account email to confirm.
4. 4Choose Permanently delete everything.

You are signed out and returned to the homepage. Copies of your catalog reports that other customers bought stay theirs.

Prefer to ask us?

You can also email contact@pollyx.org from your account address and we will delete it for you. See Your data and privacy.