Account and privacy
Passwords, emails, deleting reports or your account, and your data.
6 articles
- Resetting or changing your passwordUse Forgot password? on the Log In page to get a reset link by email, then set a new password of at least 8 characters.
- Not receiving our emailsCheck spam, junk and promotions folders, add our sending addresses to your contacts, and use the notification bell, which always has a copy.
- Changing your account email or nameChange your display name in Settings. To change the email address on your account, contact support: we check the account is yours before we move it.
- Deleting a report or check, and getting it backDelete moves a report or check to Recently deleted, where you can restore it for 30 days. After that it is erased for good.
- Deleting your accountSettings, Danger zone, Delete my account: everything is erased immediately and cannot be recovered. A monthly plan is cancelled at the same moment.
- Your data and privacyWhat PollyX stores about you, who can see your reports, and how to ask for a copy of your data or its deletion.
Still need help?
A person reads every message and replies within 48 hours.