Changing your account email or name

Your name

Go to Settings, change the Display name under White-label branding and choose Save profile.

Your email address

The account email cannot be changed from Settings. Ask us to move it:

• You can still sign in: send a request from My requests, choosing General question, with the new address you want to use.
• You can't sign in at all (for example, you no longer have that inbox): email contact@pollyx.org from your new address.

How we check it is your account

Your reports, checks and credits move with the email, so we check before we move it:

1. 1If you can still read your current account inbox, we ask you to confirm from it.
2. 2If you can't, we ask for the order reference on one of your PollyX order emails (also shown under Settings, then Purchases) and the last four digits of the card you paid with. If you never bought anything, we ask about the reports in your account.
3. 3We also email your current address and wait two days before we move the account, unless you confirmed from that address. If someone else asked in your name, that gives you time to stop it.

Once it is moved, choose Forgot password? on the Log In page with your new address to set a password.