Contacting support
Send a request from your dashboard and follow our reply there, use the contact form, or email us. A person replies within 48 hours.
1 min read · Updated 1 November 2026
From your dashboard (best if you have an account)
- 1Choose Help in the left menu to open My Requests.
- 2Choose New request, add a Subject, pick a Category (General question, Billing, Something's broken, Feature request or Other) and describe what is going on.
- 3Choose Send request.
We reply by email and in My Requests, where you can read the whole conversation and answer. You can also simply reply to our email. Each request shows its status: Open, Awaiting reply (we have answered and are waiting for you) or Resolved. Replying to a resolved request reopens it.
Other ways to reach us
- Contact form: the contact page works without an account. If you are signed in, the message also appears in My Requests.
- Feedback: the Feedback button at the top of the app sends an idea or a problem straight to the team.
- Email: contact@pollyx.org. For something urgent, put URGENT in the subject line.
- Polly: inside every report you own, Ask Polly answers questions about that report at any hour. For anything about your own account, use a request instead.
Help us help you faster
Include the link to the report or check, what you expected and what happened instead. For billing questions, add the date and amount of the payment.
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