Troubleshooting
Failed or stuck reports, missing answers and how to reach us.
5 articles
- My report failedA report that fails for a technical reason can be re-run once for free. If the re-run also fails, you are refunded automatically.
- "Not enough public data to build a report"When almost nothing public has been written about a subject, no report is built and your payment is refunded in full to how you paid.
- A report or check seems stuckReports take about 15 minutes and checks up to about an hour. One that runs far longer is stopped automatically and refunded.
- The report is about a different company, or a quote looks wrongNames that collide with other things can pull in the wrong evidence. Here is how to prevent it, and how we fix a report with a material error.
- Contacting supportSend a request from your dashboard and follow our reply there, use the contact form, or email us. A person replies within 48 hours.
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A person reads every message and replies within 48 hours.