Notifications and the emails we send

The notification bell

The bell at the top of your dashboard shows a red count of unread notifications. Open it to see the latest 30; opening it marks them as read. Click a notification to go straight to what it is about. You get a notification when:

• a report or AI Visibility check is ready (with its score), or a check's missing answers have been filled in;
• a scheduled report or tracked check finishes;
• a report or check didn't finish, with what happens next (a free re-run, or your refund);
• a refund is issued, or a failed report's credit is returned;
• a scheduled run is skipped for lack of credits;
• a crisis alert or coverage spike is detected.

Every completed report or check gets a notification even if its email bounces, so the bell is the place to check first.

The emails

• Account emails (confirm your email, reset your password, welcome tips) come from hello@pollyx.org.
• Report emails come from reports@pollyx.org: "Your PollyX report for [brand] is ready" with the PDF attached, AI Visibility checks ready or complete, score alerts for scheduled reports, and a short email whenever a report or check didn't finish or was refunded.
• A weekly brand digest goes out on Mondays if you monitor brands, summarising what moved.

Receipts for payments come from Stripe's Link service, not from PollyX: see Receipts, invoices and VAT numbers.

If our emails are not reaching you, see Not receiving our emails.