Daily tracking plans

A daily tracking plan asks a list of your own questions once every morning of the assistants you choose. Each morning you see where your brand is named, who is named beside it, which websites the answers cite, and what moved since the day before.

Sizes and prices

• 16 questions a day: €35 a month. Four assistants, 1,920 answers a month.
• 50 questions a day: €79 a month. Three assistants, 4,500 answers a month, one full check a month included.
• 150 questions a day: €199 a month. Three assistants, 13,500 answers a month, one full check a month included.
• 350 questions a day: €399 a month. Three assistants, 31,500 answers a month, one full check a month included.

A plan tracks one brand on the 16 and 50-question plans, two on the 150-question plan and five on the 350-question plan, and the prices include VAT. Every question is asked once a day of each of the plan's assistants, so a full list of 50 questions on three assistants is 150 answers a morning.

What you choose

• Size: how many questions the plan can hold. You can use fewer.
• Assistants: from ChatGPT, Gemini, Google AI Mode, Google AI Overviews, Perplexity and DeepSeek: four on the 16-question plan and three on the 50, 150 and 350-question plans.
• Country: where the questions are asked from (see Countries below).
• Questions: your own, one per line, written the way a customer would ask. Each is asked exactly as you wrote it, in the language you wrote it in.

One more assistant

On the 50, 150 and 350-question plans you can add assistants: more of the same six. Each one more costs €30 a month on the 50-question plan, €70 on the 150-question plan and €140 on the 350-question plan, VAT included, on the same monthly bill as the plan. You add them when you start the plan: tick more assistants than the plan's own number, and the button shows the new monthly price before you pay. The 16-question plan asks its own number and cannot add more.

Countries

An assistant answers differently in each country, so a plan always asks from a country you choose under Country to ask from. When your brand has a market, that country is chosen to start with, and you can change it: a brand based in one country can be asked about from another. A brand with no country starts with nothing chosen, and the plan cannot start without a choice. The line beginning Asks names the assistants and the country before you pay.

Any question can be asked from any country, on every plan. Choose Ask some questions from another country, pick the country and list those questions there. They count inside the plan's number of questions and cost nothing extra. A question is asked from one country: to ask the same question from two, word it differently.

A country is offered only when every assistant you ticked can be asked from it. If an assistant cannot be asked from your country on a morning, its questions are not asked from another country in its place: the page shows them as not asked from that country, and they are left out of that day's numbers. In the country lists, a country one of your ticked assistants cannot be asked from is greyed out and names that assistant, and the assistant shows cannot be asked from beside its name. If it happens on a morning all the same, the page says could not be asked from that country, the table shows a dash in those cells, and you get a notice the first morning. You can then pick another country for those questions, or another assistant, at no charge.

DeepSeek has no country setting: it answers the same wherever it is asked, so the country does not apply to it. It is marked no country setting where you tick it and on each morning's page, and no country is written beside it.

Each morning's page says which assistants were asked from which country, and marks the questions asked from another country. For each country it also says how many of the pages the answers read sit on that country's own web addresses (for Ireland, addresses ending in .ie). That is a share of pages, not proof of where an assistant answered from.

When a brand is tracked in another language and an assistant does not take that language as a setting from your country, its questions are sent with the setting on English, word for word as you wrote them. The page says so on the mornings it happens.

The country you choose does not change the language of an answer: the language of your question does. A question in English asked from a country that speaks another language is sometimes answered about another English-speaking market, such as Britain or the United States, so to track a market that does not speak English, write your questions in that market's language, or name the country in the question.

The included check

The 50, 150 and 350-question plans include one full check a month, on all thirteen assistants. Each time a month of the plan is paid, when it starts and at every monthly renewal, that month's check arrives and you get a notice that says the day to order it by. Order it when you want inside that month, with Order the check on the plan's page or from the new check form; the plan's page shows whether this month's check is ready, used or over. It pays for the next check or report that runs on your account, ordered by you or on a schedule, before any credit you hold.

Each included check is valid for the month it came with: a new one arrives at each renewal, and one that was not ordered by then does not carry over. A plan that has been stopped keeps its check until the month you paid for ends, and a check ordered inside the month runs to the end even when it finishes after it. If a check or report it paid for fails on our side, the included check comes back to you as long as its month has not ended by then; it is never refunded in money. The same holds for a report it paid for that cannot be built because there is too little public coverage: the included check comes back to you as long as its month has not ended by then, and nothing comes back after that. If several of your reports in a short period find no data, we look at the later ones by hand first. The 16-question plan does not include a check.

Start a plan

1. 1Open the brand's hub and choose Tracking in the product rail, then Daily tracking. The brand needs one completed check.
2. 2Under Daily tracking plan, pick a Size and tick your Assistants.
3. 3Choose the Country to ask from, or keep the one already chosen.
4. 4Type or paste your questions under Questions, one per line. The box starts with your check's questions. A repeated line counts once.
5. 5Choose Start the plan and pay by card.

The first reading arrives the morning after you pay. The run starts at 05:30 UTC and the page fills in within the hour.

Reading the page

• Named this morning: the answers that name your brand, out of every answer that came back, with that share day by day.
• One card per assistant: the same count for that assistant, how many of those answers make you a main subject or first option, your average place among the brands the answers list, and the tone where you are named.
• Since the day before: the questions where an assistant stopped or started naming you, or naming you prominently. Only questions answered on both days are compared.
• Who the answers named: your brand and the other brands, by the number of that morning's answers naming each. An answer that names a brand twice counts once.
• Sites the answers cited: the websites the answers gave as sources, by the number of answers citing each.
• Every question: one cell per question and assistant.

An assistant sometimes gives no usable answer to a question. That cell shows ? and is left out of every count. A dash means the assistant could not be asked from that question's country that morning: it is not counted either, and no answer from another country stands in for it. Google shows no AI Overview for some questions: those cells say none and are not counted either, because there was nothing to read.

Alerts

When an assistant stops naming your brand, or stops naming it prominently, for a question it answered on both days, you hear the same morning: a notice in PollyX, an email, and a post on your Slack, Teams or webhook if you have connected one (alert channels). A long list is shortened to its first changes, and the page counts the rest.

Changing a plan

Open Change the questions, the country or the assistants, edit, and choose Save for tomorrow morning. A question you remove keeps its past days. A new question, or a new assistant, starts the next morning. You can swap which assistants are asked, change the plan's country and move questions between countries, at no cost. Past days keep the country they were asked from.

A running plan keeps its number of assistants. To change that number alone, choose Stop the plan and start the new plan once the month you paid for has ended. A brand that still runs the five-question daily tracking (no longer sold) runs it or a plan, not both: stop it, and the plan can start once its paid month has ended.

Several brands in one plan

The 150-question plan tracks two brands and the 350-question plan five. The brands share the plan: one number of questions a day for all of them together, split between them as you like, one choice of assistants, and one included check a month where the size includes one.

A plan is bought for one brand. You add the others afterwards on that brand's Daily tracking page, at no charge. A brand can be added once it has a completed AI Visibility check in your account, and a brand in two markets counts as two. On that page, under Brands in this plan, open Add a brand to this plan, choose the brand and the country it is asked from, list its questions, and choose Add [brand] to the plan. Its first reading arrives the next morning, on its own Daily tracking page.

When two brands hold the same question, it is asked once for each of them and counts twice in the plan's number: each brand has its own answers, its own counts and its own page.

To change an added brand's questions or its country, open that brand's Daily tracking page and Change [brand]'s questions or its country. The assistants are the plan's: you change them on the page of the brand the plan was bought for, for all its brands at once.

You can remove an added brand at any time, at no charge. Its past days are kept and stay readable on its page. The brand the plan was bought for stays in it: to stop tracking that brand, stop the plan. A brand is tracked every day in one place only: it cannot be in two plans at once.

A smaller size must hold the plan's brands and their questions as they are. Remove a brand or some questions first, at no charge, then change the size.

Changing the size

Open Change the plan's size on the same page and choose the new size. The first button shows the amount and the date and changes nothing; the second one names that amount and carries the change out.

• A bigger size: You can move a running plan to a bigger size at any time. You pay at once, by the card the plan is on, the difference between the two monthly prices for the days left of the month you have paid; the amount is shown before you confirm. The bigger size starts with the next morning, and the plan then renews at its new price. When that difference comes to less than €1.99 (the last day or so of a month), nothing is charged and the bigger size starts at the next renewal instead. A plan that moves from 50 questions a day (€79 a month) to 150 (€199) with 10 of its 30 days left pays €40.00 that day: a third of the €120 between the two prices. If the card is refused, nothing changes.
• A smaller size: A smaller size starts at the next renewal. Until then the plan keeps the size you paid for, no money is returned for the month under way, and the plan then renews at the smaller price. When the plan has more questions than the smaller size holds, you choose which ones stay before the change is set: none is dropped without your choice. Until that day, Keep the current size takes the change back.
• The assistants: Between the 50, 150 and 350-question plans the assistants stay as they are, and each added assistant is charged at the new size's price. The 16-question plan asks four assistants and cannot add more: moving up from it you keep three of them, or all four with the others as added assistants; moving down to it you choose its four.
• The included check: An included check comes with each full month's payment of a size that includes one, never with a payment for a difference: a plan that moves up from a size without one gets its first included check at its next renewal.

A plan that has been stopped runs to the end of its paid month and cannot change size.

Plans and checks

A plan and a check ask separately, so their numbers for the same day can differ. A check asks its questions of all thirteen assistants and reads every answer in depth: the themes, the phrases, each rival's tone and the pages the assistants read. A plan asks many more questions of a few assistants every day and counts where you are named. Use the check to understand why, and the plan to watch it move.

For ChatGPT, Gemini and Google, a plan reads the answer the assistant's own website shows a visitor in your country who is not signed in. The country is the one you chose for the plan or for the question, and each morning's page names it.

Stopping and refunds

Choose Stop the plan on the same page. It keeps running until the end of the month you paid for, then stops, and nothing renews.

A plan is monthly, so you can withdraw within 14 days of first paying: ask under Billing in My requests or at contact@pollyx.org. We stop it at once and refund the first month, less a fair share for the mornings already read. If that month included a check, we take it back when it has not been used; when it has been used, one check's price (€24.29) comes off the refund. A payment for a bigger size made within those 14 days is part of what you paid: it is refunded with the first month, on the same terms.